Last updated: 4th June, 2026
AXITRAQ is a product of Aditech Pty Ltd (ABN 73 614 893 473). References to "AXITRAQ", "we", "us" or "our" in this policy refer to Aditech Pty Ltd and the AXITRAQ platform operated at axitraq.com, axitraq.com.au, axitraq.uk and axitraq.app.
Aditech Pty Ltd understands the importance of protecting your privacy. This policy outlines how we protect your personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We know that providing personal information is an act of trust and we take that trust seriously.
AXITRAQ will never sell, rent or otherwise disclose any of your personal information, including your email address, to any unassociated third party without your prior and explicit consent. Unless you give us specific consent to act otherwise, the following privacy policy will govern how we handle the personal information that you provide to us.
This policy applies to data that identifies you and is provided by you (or your organization) in the course of using the AXITRAQ platform. You should read it in conjunction with the AXITRAQ Terms of Service, of which this Privacy Policy forms part.
When you or your organization sign up for a subscription to AXITRAQ, we collect and store:
We store the account, organization and billing information above so we can operate your account, manage your subscription, and issue receipts. We do not store your credit or debit card number. When you subscribe, your card details are entered into and held securely by Paddle.com, our Merchant of Record for SaaS subscriptions (see Section 3).
Your organization may enter the following data about employees and contractors into the platform:
In the course of using the platform, the following data may be collected:
When using the AXITRAQ mobile or tablet application, GPS coordinates may be collected at the time of:
Location data is collected to provide operational visibility to your organization's managers and is only accessible within your organization's account.
AXITRAQ offers AI-assisted features including optical character recognition (OCR) for invoices, compliance plates, and registration labels. When you use these features, the images you submit are transmitted to third-party AI services for processing (see Section 4). Images are processed in real time and are not retained by these third-party providers beyond the duration of the request.
If you use the in-app help or support chat, we collect your messages, the page context from which you initiated the chat, and your user/company details to provide assistance.
AXITRAQ uses cookies on its websites to facilitate the login process and for security purposes. A cookie is a small amount of data sent to your web browser from our server and stored on your device.
Our marketing website may use analytics to understand visitor engagement and improve our service. This data is aggregated and does not personally identify individual visitors.
Most browsers are initially set to accept cookies. You can configure your browser to refuse cookies or alert you when one is sent; however, some features of the platform may not function correctly if cookies are disabled.
For full details of the cookies and similar technologies we use, see our Cookie Policy.
We use the information we collect to:
We may contact you from time to time with product updates, new features, or relevant service information. You may opt out of marketing communications at any time, but transactional notifications required for the operation of your account cannot be unsubscribed from.
AXITRAQ does not store your credit or debit card number. All card data is captured and held by our PCI-DSS compliant payment providers. We use two different providers depending on what you are buying.
Our subscription plans (Basic, Standard, Premium, Custom and any subscription add-ons such as mobile number rentals) are sold through Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for these transactions. This means Paddle is the seller of record and is responsible for processing payment, handling card data, calculating and remitting applicable taxes, and managing billing and renewals.
When you subscribe, you provide your payment details directly to Paddle. Your credit/debit card number is stored and processed by Paddle, not by AXITRAQ. We receive only the information needed to operate your account and manage your subscription — for example your company and billing contact details, the plan you selected, the masked card type and last four digits, billing country, subscription status, renewal dates, and transaction receipts. Paddle may appear as the merchant on your card or bank statement. Paddle's handling of your information is governed by the Paddle Buyer Privacy Notice.
Physical products (asset labels, QR tags) and consumable stock-list materials are sold directly by Aditech Pty Ltd — not through Paddle. These purchases are billed through Zoho Subscriptions and processed by Stripe. Card details for these purchases are transmitted directly to, and tokenised by, Stripe and are never stored on AXITRAQ servers. The privacy and security policies of Stripe and Zoho apply to the handling of that payment information.
To deliver our services, we engage the following categories of third-party providers:
We only share the minimum information necessary for each provider to deliver their specific service. We do not sell or provide your personal information to third parties for their own marketing purposes.
AXITRAQ will not disclose your personally identifiable information to third parties other than our service providers as stated above, except where:
In the event of unlawful use of the platform, AXITRAQ reserves the right to suspend or delete the associated account and provide relevant information to the appropriate authorities upon request.
If Aditech Pty Ltd is acquired by, merges with, or sells assets to a third party, personal data held by AXITRAQ may be transferred as part of that transaction. Any such transfer will remain subject to the commitments made in this Privacy Policy or its equivalent at the time of transfer.
AXITRAQ operates separate, independent regional environments and stores your data entirely within the region in which your Account is established. For customers who sign up at axitraq.com, data is stored on secure servers hosted in the United States (AWS N. Virginia and Ohio) and stays within the United States. We are committed to data sovereignty — your data does not leave your chosen region except as strictly required to provide the Services or as required by law. You can confirm your Account's region at any time on the Company page in the platform's Data Sovereignty section.
We employ the following security measures:
While we take every reasonable measure to protect your data, no transmission over the Internet can be guaranteed to be 100% secure. You transmit information to us at your own risk.
You play an important role in keeping your information secure:
Your organization's nominated manager(s) can access and update employee, contractor, and organizational information through the AXITRAQ dashboard. Subject to applicable law, you have the right to:
To make a request, contact us using the details in Section 11 below. California residents have additional rights under the CCPA/CPRA — see Section 12 (Your California Privacy Rights) below.
We retain your personal information for as long as your account is active or as needed to provide our services. If your account is closed, we may retain certain information as required by law, to resolve disputes, or to enforce our agreements. De-identified or aggregated data that cannot identify you may be retained indefinitely for analytical purposes.
We may update this policy from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically. Continued use of the AXITRAQ platform after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, your personal information, or your dealings with AXITRAQ, please contact us:
You have the right to request details of the personal information we hold about you. We will respond to all legitimate requests within a reasonable timeframe and within any period required by applicable law.
This California Resident Privacy Notice ("California Notice") supplements the AXITRAQ Privacy Policy and applies solely to visitors, users, and others who reside in the State of California ("California residents" or "you"). This notice is provided in accordance with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA) and the regulations promulgated thereunder (collectively, "California Privacy Law"). Any terms defined in the California Privacy Law have the same meaning when used in this California Notice.
AXITRAQ is a business-to-business (B2B) platform. Our relationship with personal information differs depending on who the information relates to.
Account Owners, Managers, and Billing Contacts (direct customers). When you register for an AXITRAQ account, manage a subscription, or contact us, Aditech Pty Ltd acts as a "business" as defined under California Privacy Law. This California Notice applies to how we collect and use your personal information.
Employees and contractors entered into the platform by our customers. When an organizational customer uses the AXITRAQ platform to store and manage information about their own employees, contractors, or clients, we act as a "service provider" processing that personal information on behalf of and under the instructions of that customer organization (the "business"). If you are an employee or contractor whose information has been entered into AXITRAQ by your employer, this California Notice does not directly govern that processing — please contact your employer for information about their privacy practices.
In the preceding 12 months, we have collected the following categories of personal information from California residents, as defined in California Civil Code §1798.140(o):
| Category | Examples | Collected? | Source |
|---|---|---|---|
| A. Identifiers | Name, email address, phone number, account username, IP address, device identifiers | Yes | Directly from you; automatically |
| B. California Customer Records (Cal. Civ. Code §1798.80(e)) | Name, address, phone number, billing contact details | Yes | Directly from you |
| C. Commercial Information | Subscription plan, billing history, products/services purchased or considered | Yes | Directly from you; via Paddle (billing) |
| D. Internet or Electronic Network Activity | Login history, pages visited, features accessed, browser type, IP address | Yes | Automatically collected |
| E. Geolocation Data | GPS coordinates collected when using the AXITRAQ mobile or tablet app during operational events (timesheet clock-in/out, asset start/stop, inspections) | Yes | Automatically via mobile/tablet app |
| F. Professional or Employment-Related Information | Job title, position, department, organization details | Yes | Directly from you |
| G. Inferences | Inferences drawn from usage data to understand feature preferences and improve the platform | Yes | Derived internally |
| H. Sensitive PI — Account Login Credentials | Username and password | Yes | Directly from you |
| I. Sensitive PI — Precise Geolocation | GPS coordinates accurate to within a small radius, collected during field operations via the mobile or tablet app | Yes | Automatically via mobile/tablet app |
Categories not collected. We do not collect Social Security numbers, driver's license numbers, state identification card numbers, passport numbers, financial account numbers (card details are held by Paddle or Stripe, not us), health data, genetic or biometric data, racial or ethnic origin, religious beliefs, union membership, immigration status, or sex life/sexual orientation information through the AXITRAQ platform.
We use the personal information we collect for the following business and commercial purposes:
In the preceding 12 months, we have disclosed the following categories of personal information to third-party service providers (acting as our service providers) for business purposes:
| Category Disclosed | Recipient | Business Purpose |
|---|---|---|
| Identifiers, Commercial Information | Paddle.com Market Limited | Subscription billing, payment processing, tax remittance |
| Identifiers, Commercial Information | Stripe | Physical product payment processing |
| Identifiers, Commercial Information | Zoho Corporation | Invoicing and billing for physical products |
| Identifiers, Operational Data, Images | Amazon Web Services (AWS) | Cloud hosting, secure file storage, document OCR processing (Textract) |
| Images submitted for OCR | Anthropic, Inc. | AI-powered compliance plate and invoice OCR (Claude Vision) |
| Identifiers, Geolocation | Google LLC | Mapping and geofencing features (Google Maps) |
| Identifiers | Twilio Inc. | SMS messaging and mobile number rental add-on |
We require all service providers to use your personal information solely for the purposes of providing services to us, and not for their own independent purposes.
We do not sell your personal information for monetary or other valuable consideration, as those terms are defined under California Privacy Law. We do not share your personal information with third parties for cross-context behavioral advertising purposes. Accordingly, you do not need to submit a "Do Not Sell or Share" request at this time. If our practices change, we will update this notice and provide the required opt-out mechanism prior to any such selling or sharing.
We collect certain categories of sensitive personal information as defined under the CPRA:
We use sensitive personal information only for the purposes necessary to provide the services you have requested, and do not use it to infer characteristics about you beyond what is necessary for those services. Right to Limit Use: you have the right to direct us to limit the use and disclosure of your sensitive personal information to only what is necessary to perform the services you have requested. To exercise this right, contact us at hello@axitraq.com.
We retain personal information for as long as your account is active or as needed to provide our services, and thereafter as required by law or to resolve disputes and enforce our agreements. The following general periods apply:
| Category | General Retention Period |
|---|---|
| Account and billing information | For the life of your account plus 7 years (to satisfy tax and financial record-keeping obligations) |
| Operational data (assets, timesheets, jobs, inspections) | For the life of your account; exported on cancellation on request |
| GPS / location data | Rolling 12 months within the platform; purged on account closure |
| Support interaction records | 3 years from last interaction |
| Marketing preferences | Until you unsubscribe or request deletion |
As a California resident, you have the following rights under California Privacy Law:
To exercise any of your rights described above, you or your authorized agent may submit a request by:
Verifiable Consumer Request. To protect your privacy and the privacy of others, we must verify your identity before fulfilling your request. We will ask you to provide information sufficient to verify that you are the person about whom we collected personal information, used solely for that purpose. Authorized Agents must provide written proof of authorization, and we may require you to verify your identity directly with us. Response Timeframes: we will acknowledge your request within 10 business days and fulfill a verifiable consumer request within 45 calendar days of receipt (extendable by a further 45 days with notice). You may make a verifiable request for access or portability no more than twice within a 12-month period. We will not charge a fee unless the request is excessive, repetitive, or manifestly unfounded.
California residents may request, once per year, information about whether we have shared personal information with third parties for those third parties' own direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes. If you have questions, contact us at hello@axitraq.com.
Our platform and website may contain links to third-party websites. AXITRAQ is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party website before providing your personal information.